✔ Our Guests do not understand our concept ..!!
✔ New customers come back a couple of times and then we do not see them anymore!
✔ Guests take too long to choose, always order the same things and after the first drink we are not able to sell anything else!
✔ My Manager does not understand me and I feel I do not earn what I deserve!
✔ My staff does not contribute to the Business as I would like!
🔴 Do any of these considerations seem familiar to you?
Very rarely you enter a venue where every single aspect that creates the guest experience is properly taken into the right consideration.
From the welcoming to the menu, from the service to the atmosphere and most importantly, to having a clearly defined concept behind your Venue to convey a transparent message to the final Guests
- create a unique experience for the Guest
- strategically use the menu and the online and offline communication
- create the ideal relationship with their staff
📖 WORKSHOP PROGRAM
- How to align with your venue’s concept to convey a transparent message
- Create the perfect experience, from the first contact to the Guest’s departure
- Practical, Low-cost and Highly effective service strategies
- Correct use of Social Media, case studies & Guest Retention
- How to structure a menu, make it a memorable marketing tool and diversify the offer
- Menu from the world: practical examples and ideas for implementing the offer
- Creating the ideal relationship with the Staff and enhancing human resources
- How to manage emotions and how to use the beneficial side of envy
- How I led my Bar to become one of the Best 50 Bars on earth in 365 days
- 9am > 18.30pm
🗣 WHO IT IS DIRECTED TO
- Bar Schools
- Bartenders & Bar-Backs
- Bar Teams
- Floor Staff
- Kitchen Staff
- Hospitality Products, Spirits and Equipment Brands
- Marketing, Sales Staff, Web & Graphic Designers
🤔 EXPECT NO MAMBO-JUMBO
If you don’t have time to waste …
Or if you attended other theoretical seminars …
Or if you have already wasted time with useless strategies …
This is the workshop for you!
🚀 AFTER THE WORKSHOP YOU WILL:
- Convey a clear message to your Guests and have them choose you for your uniqueness
- Have Guests come back and increase word of mouth
- Streamline orders and speed up service
- Create a menu that works and that is irresistible for your Guests, increasing your sales and profit margins
- Use Social Media channels correctly
- Learn service strategies that will give you a significant professional advantage, to get closer to your goals and ambitions and increase your visibility in the Hospitality world
- Enhance your communication with your Manager, use your strengths to better contribute to the company, have a salary increase and become irreplaceable
- Improve the relationship with your colleagues
- Help your clients’ venues to be more effective in selling
- Give your clients a greater Brand awareness and make them understand how to create more earning opportunities
- Offer education to your clients and, as a result, increase their trust in you and the perception of your Brand, through my twenty years of experience in the best Bars, Restaurants and Hotels in the world
⁉ WHY SHOULD YOU LISTEN TO ME?